Named after Kari Hunt Dunn, whose 9-year-old daughter was unable to call 911 because she did not know a “9” was required to access an outside line from their motel room. The Personal Story Behind Kari’s Law.
Kari’s Law applies to multi-line telephone systems (MLTS), which are telephone systems that serve consumers in environments such as office buildings, campuses, and hotels. Kari’s Law requires MLTS systems in the United States to enable users to dial 911 directly, without having to dial a prefix to reach an outside line, and to provide for notification (e.g., to a front desk or security office) when a 911 call is made. FCC FACT SHEET.
Who Does Kari’s Law Affect?
Kari’s Law applies to any “person engaged in the business of installing, managing, or operating” MLTS. Such persons “may not install, manage, or operate for use in the United States such a system, unless such system is configured such that a user may directly initiate a call to 9-1-1 from any station equipped with dialing facilities, without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit ‘9’, regardless of whether the user is required to dial such a digit, code, prefix, or post-fix for other calls.”
If you install, own or operate a multi-line telephone system in the United States, then Kari’s Law affects you.
Two Parts of Kari’s Law That Affects Businesses with Multi-line Telephone Systems
Eliminate Dialing “9” for 911 Calls
Kari’s Law will require that any MLTS will allow callers to reach emergency services via 911 without the need to dial a prefix for an outside number first. All organizations using a multi-line phone system will need to update their phone configurations accordingly.
Notifications to On-site Personnel
Kari’s Law also requires MLTS organizations to implement notifications to on-site personnel that 911 has been dialed and from where it was dialed. These notifications can be via email, SMS/Text, messenger service or phone call. This will allow on-site personnel to know there is an emergency as well as direct emergency personnel to where they are needed.
When Does Kari’s Law Take Effect?
February 16, 2020