E911 Solutions for FCC Compliance
What Your Business Needs to Know About 9-1-1 Compliance
If your organization has Multi-Line Telephone Systems (MLTS), you must comply with Enhanced 911 (E911) regulations. These regulations ensure prompt emergency response for all 9-1-1 calls made from a device on your network.
FCC 9-1-1 Caller Regulations for Business
Advances in technology and an increase in remote workers pose unique challenges for business and first responders: police, fire, and emergency medical personnel in being able to accurately locate a 9-1-1 caller. Another challenge businesses face with an MLTS system is to ensure that the caller can directly dial 9-1-1, without a prefix, when medical attention is needed. E911 regulation was put into place to protect your employees who have an emergency both in the office and remote settings. These regulations aim at accurately securing the caller’s location and ensuring a quick connection to emergency responders.
Kari’s Law applies to multi-line telephone systems (MLTS), which are telephone systems that serve in environments such as office buildings, campuses, and hotels. It requires MLTS systems in the United States to enable users to dial 911 directly, without having to dial a prefix to reach an outside line, and to provide a notification (e.g., to a front desk or security office) when a 911 call is made.
Ray Baum’s Act
Ray Baum’s Act requires that first responders have the necessary information needed to pinpoint the “dispatchable location,” and quickly reach a 9-1-1 caller regardless of the device they dial from, or their exact location inside a large building. Whether the calling device is wired, wireless, on-premise, or remote, if it connects to an MLTS it will fall under the FCC’s enforcement.
Alyssa’s Law is critical legislation addressing the issue of law enforcement response time when a life-threatening emergency occurs because time equals life. The law calls for the installation of silent panic alarms that are directly linked to law enforcement, so in case of any emergency they will get on the scene as quickly as possible, take down a threat and triage any victims.
E911 Compliance Dates
Kari’s Law – Organizations with MLTS must comply with the mandates of Kari’s Law by January 6, 2020
Ray Baum’s Act – Encompass two terms of “Dispatchable Location” associated with MLTS systems.
- January 6, 2021: On-premises “fixed telephony” devices such as desk phones
- January 6, 2022: On-premises “non-fixed” devices such as laptop soft phones and off-premises devices operated by a remote worker
Passed in the following states:
- New Jersey – February 6, 2019
- Florida – June 30, 2020
- New York – June 23, 2022
Pending in the following states: