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Setting the New Standard In Hotel Phone Systems
Meet ComXchange: the reliable, adaptable, enduring PBX solution for hoteliers looking to enhance their guests’ experience, ensure their safety, and streamline operations.
A Leading Communication System for Hotels
In a demanding and evolving environment, we’re setting the standard for a reliable, adaptable and enduring communication system that enhances guests’ experience, ensures their safety, and streamlines operations for hoteliers and their teams.
ComXchange: Where feature-rich product meets unparalleled support
Developed for hospitality, ComXchange integrates with all hotel PMS systems and checks every box, from emergency notifications to wake-up calls to call accounting. Beyond high-quality products, we provide dedicated, personalized support to resellers so they can best serve their hotelier customers.
Cloud-based or on-premise platforms
Cloud-based systems offer small monthly payments as opposed to a larger, upfront expenditure. (Learn more about cloud-based systems here.)
Feature-rich and tailored to hospitality
Developed for hospitality, ComXchange integrates with all hotel PMS systems and checks every box, from emergency notifications and wake-up calls to call accounting and dual-brand property support.
Outstanding customer support
We provide the same level of attention and support to our resellers as they offer to their hotelier customers, so that our resellers are empowered to implement and service ComXchange to the highest standards.
Incredible value
Often, hotels are forced to make do with low-cost systems that lack hospitality-specific functionality. ComXchange provides a robust, high-value alternative.
Nationwide network of resellers
ComXchange is sold exclusively through highly trained resellers offering local support and industry knowledge.
Hardware-agnostics
ComXchange is compatible with analog and IP phones. It’s also built on open standards, providing flexibility, longevity, and seamless upgrades.
Trusted by the
industry’s biggest brands
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Communication System Hardware
360 Networks offers an array of reliable & cost-effective VoIP Hardware.
Analog Station (FXS) Gateways
Seamlessly support existing analog telephones with ComXchange FXS gateways. ComXchange gateways are cost-effective while still supporting an advanced feature-set. Available in 24, 48, 72 & 96 port densities.
ComXchange 24 port FXS
1U rack-mountable chassis with 24 RJ-11 ports + RJ21
ComXchange 1U 24/48 port Modular FXS
1U rack-mountable chassis with capacity for up to two 24 port RJ21 FXS modules
ComXchange 2U 72/96 port Modular FXS
2U rack-mountable chassis with capacity for up to four 24 port RJ21 FXS modules
Call Servers
ComXchange call servers utilize best-in-class hardware and are available in five base configurations:
ComXchange CX-150 (150 Or Fewer Extensions)
ComXchange CX-500 (500 Or Fewer Total Extensions)
ComXchange CX-750 (750 Or Fewer Total Extensions)
ComXchange CX-1500 (1,500 Or Fewer Total Extensions)
ComXchange CX-3000 (3,000 Or Fewer Total Extensions)
Analog Trunk (FXO) Gateways
ComXchange 8 port FXO
Seamlessly support existing analog trunks with the ComXchange 8 port FXO gateway.
Legacy & IP PBX
ComXchange Cloud Voicemail
Designed specifically for the hospitality industry, ComXchange Cloud Voicemail comes equipped with all modern-day features, from PMS integration to call accounting to voicemail forwarding. ComXchange Cloud Voicemail interfaces with most phone systems — not just the ComXchange PBX — making it easy for hoteliers to add to their existing phone system, or replace an old or obsolete voicemail application.
Offers the Benefits of
Cloud-Hosting
ComXchange Voicemail is hosted in the cloud, which means very little hardware needed on-site, fast and easy deployment, and secure backups to ensure data won’t be lost.
Integrates with
Legacy Systems
Because ComXchange Voicemail works with many legacy PBX systems, hoteliers are spared from large capital expenditures costs. All they’ll pay is a small monthly service fee.
Quickly Replaces Existing Voicemail
Existing voicemail down? It’s fast and easy to connect your PBX system to the cloud-based ComXchange Voicemail. The hotel can be back on its feet and operative in no time at all.
Full Features List
Guest voicemail
Auto attendant
Guest group distribution lists
Call accounting
Check in/out
Separate on or away greetings
Email notification of voicemail
Staff voicemail
Wake-up calls
PMS integration
Message waiting indicators
Password protected
Voicemail forwarding
More Ways to Improve and Enhance Hotel Operations
ComX-Q-MetriX
As a hotelier, you need to be confident that calls are being answered quickly, efficiently, and professionally. ComX-Q-MetriX can assist you in increasing phone activity efficiency and quality by enabling tracking, measuring, and reporting on over 200 metrics, including call volume, time on hold, and reservation booking stats. ComX-Q-MetriX also allows you to listen to live or recorded calls to assist in training or quality improvement, as well as manage your reservation center with customizable wallboards, live alarms, and call monitoring.
This scalable system offers a broad range of benefits
- Supports unlimited agents, queues, and campaigns
- Auto-attendant key press selection reports and graphs
- Computes over 200 metrics for calls, agent activity, and overall efficiency
- Full integrated WebFTC softphone
- Includes an Icon Agent Page: an innovative and minimal interface where agents can operate call center functions with only one control icon
- Scheduled reports via email
- Weekly activity breakdown in days and hours
- Customizable QA forms for live or recorded call grading
- Complete performance reports by agent and queue
- Listen to live or recorded calls
- Export reporting data in MS Excel, CVX, or XML
- Detailed real-time activity reporting with definable alarms
- Available real-time Wallboard mode
- Restricted Visitor mode for external inspection
- Add or remove agents directly from Administrator screen
- Cloud-based or on-premise options available
Angie Guest Room Devices
Meet Angie: an in-room, voice-enabled digital assistant for next-generation hotels. Angie creates a reimagined guest experience that boosts traveler loyalty and satisfaction while increasing operational efficiencies. Through its flagship digital concierge, smart hotel functionality, and integrated systems, Angie helps hotels meet evolving guest expectations around safety and efficiency with an intelligent level of control.
The 24-hour multilingual voice assistant helps fulfill guest requests, answer common questions about the hotel and nearby attractions, book hotel amenities, order room service, and even check out. Guests can also control the lights, TV, thermostat, and curtains — all via voice. Now more than ever, hoteliers need to provide guests with a safe, seamless, and virtually contact-less experience, and Angie does just that.
For hoteliers
Enhance your guests’ experience, ensure their safety, and streamline operations with our reliable, adaptable, enduring phone system.
For channel partners
Grow your business by providing a superior product and service to hotelier customers, building positive, long-term relationships along the way.